JOY FAMILYTECH

FAQs

ORDERING

How do I cancel an order?
Once you’ve submitted an order, it is automatically processed and sent to our fulfillment center. We are unable to cancel an order once it has been submitted.
 
How do I change an order?
We are unable to make any changes or modifications to an order after it has been submitted.
 
What methods of payment are accepted on your website?
JOY accepts the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.

 

SHIPPING

Where can I purchase JOY products?
You can purchase JOY products on our online store, at Target stores (in the US), and at Target.com
 
Do you ship internationally?
We do not ship to addresses outside of the US. International shoppers can purchase our products at Target.comTarget.com ships internationally. Please reach out to Target.com to confirm whether they ship to your country.
 
What shipping options are available?
USPS First Class                         3 business days
USPS Priority Mail                     2 business days
*Estimated arrival time includes carrier transit time. Please allow up to 3 business days for your order to ship.
 
Where can I find tracking information?
You will receive a shipping confirmation email with tracking information, after your order ships.  You can also view your tracking information by logging into your account, and clicking on the order in your order history.

I don’t live in the US. Can I place an order using a US based freight forwarding service?
You can have your order shipped to a freight forwarding address, but JOY won’t be responsible for any defects, damage or loss that occurs to goods after they are delivered to the freight forwarder. JOY will not offer a replacement or refund for lost or damaged goods.
* In the event of an RMA, you will be expected to ship your item to our Florida warehouse at your own expense. We will not ship your replacement order to an address outside of the US. You will be responsible for any duties/taxes, fees or inconveniences incurred.
 
 

RETURNS

What is your return policy?
We want you to enjoy our products, and will happily exchange any products that are not working properly. We do not offer refunds.     
 
How do I exchange a product purchased on your website?
File a support ticket on our Support Portal, where you’ll receive a return material authorization (RMA) number, and instructions for sending your product back to us. Your replacement order will be sent to you after your return has been processed.
 
How long does it take for my exchange to be processed?
Please allow 2-3 weeks for returns to be processed and credited to your account.
 
How do I return/exchange a product purchased at Target?
Products purchased at Target or on Target.com must be returned to a Target store, and are subject to the terms of their return/exchange policy.
 
My device isn't working correctly. How do I get technical help?
Our Support Portal is filled with helpful articles and tutorials. If you cannot find your answer there, please file a support ticket. Our support team will assist you with troubleshooting and help you get your device up and running again.
 

CONTACT US

How can I become an authorized re-seller?
You can reach out to us by filing a ticket here. Select “I would like to distribute the Octopus Watch” from the drop-down box.
 
How do I unsubscribe from the JOY mailing list?
You can unsubscribe from our mailing list by clicking the Unsubscribe link at the bottom of the page.
 
How do I work with JOY?
You can reach out to us by filing a ticket here. Select “I would like to work with you” from the drop-down box.

 

 

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