RETURNS AND RMAs
We want you to enjoy our products and we'll happily exchange any products that aren't working properly. We do not offer refunds, but we will repair or replace your JOY device with a new or refurbished one at our discretion.
Visit our Support Center to get a return material authorization (RMA) number before returning any merchandise. Once you have a RMA number, send us your return with the RMA number marked clearly on the outside of the box. Shipping fees for returns are your responsibility.
Customers are solely responsible for any duties, import taxes and brokerage fees imputable to the repaired merchandise.
Send returns to:
JOY / SHIPMONK
400 Hillsboro Technology Drive
Deerfield Beach FL 33441
Retail Store Purchases
Items purchased from third party resellers/retailers must be returned according to the individual retailers return policy. Return policies may vary. Restocking fees may apply. Contact the dealer directly for their return policy information.
A separate warranty may be provided by international distributors for devices purchased outside the United States depending on the country. If applicable, this warranty is provided by the local in-country distributor and this distributor provides local service for your device. Distributor warranties are only valid in the area of intended distribution.